Privacy Policy

1. Information We Collect

We collect account information (such as name, email, and phone number), identity verification details where required, document metadata, signature actions, and payment-related records needed to provide and secure our services.

2. How We Use Information

• To create and manage your account.
• To process document signing workflows and audit trails.
• To verify identity and prevent fraud or abuse.
• To process payments, subscriptions, and service communications.
• To improve product performance, reliability, and customer support.

3. Data Sharing

We do not sell personal data. We may share limited information with trusted service providers (for hosting, payment processing, authentication, and communication) strictly to operate the platform and in line with applicable law.

4. Data Retention

We retain personal and transaction data only as long as necessary to provide services, maintain legal records, resolve disputes, and enforce agreements.

5. Your Rights

You may request access, correction, or deletion of your personal information, subject to legal and operational requirements. You may also request account closure at any time.

6. Contact

For privacy requests, contact us at contact@contact.e-firma.et or visit the Contact page.